AI-native support and order ops for ecommerce brands
Unify WhatsApp, Email, Instagram and storefront messages into one inbox. Resolve returns, refunds and delivery issues with full customer context.
15-day free trial · No credit card required · Cancel anytime
Live conversation volume, AI resolution rate and cases needing attention.
Connects with the tools you already use
Channels, storefronts, payments, delivery and custom webhooks — all in one inbox.
Everything your support team needs
Built from the ground up for ecommerce — not a generic helpdesk with a Shopify plugin.
One inbox, every channel
WhatsApp, Email, Instagram DM and storefront chat — all threaded and searchable in one place.
AI that resolves end-to-end
Auto-approve refunds, track orders and answer product questions without waking an agent.
Live order context
Every conversation shows the full customer journey: orders, payments, shipments and past cases.
Returns & refunds in minutes
Policy-aware AI handles approvals, creates return labels and updates inventory automatically.
Delivery issue prevention
Catch orders at risk, surface carrier delays and proactively notify customers before they ask.
Risk & fraud signals
Spot chargebacks, suspicious logins, high return rates and multi-address orders at a glance.
What your customer actually sees
Kdesk replies natively inside WhatsApp, Gmail, Instagram DMs and your storefront widget — return photos, invoices and delivery proof included.
Ananya Sharma
+91 98••• ••231
The kurta arrived with a torn seam. I want to return it — photos attached.
10:02
Sorry about that, Ananya. I can see order #ORD-90418 delivered on 24 Aug. I've approved the return and a free pickup is scheduled for tomorrow, 10am–2pm.
Return approved · Pickup booked
10:02
Can I get a refund instead of an exchange?
10:03
Done — ₹2,499 will be refunded to your original payment method within 3–5 business days.
Refund issued ₹2,499
10:03
Ready to turn support into a growth engine?
Join growing ecommerce brands using Kdesk to resolve more tickets, faster — with the full order story in every reply.
- No credit card
- 15-day trial
- Cancel anytime